เริ่มต้นทำ Dashboard โซเชียลมีเดีย 2026: คู่มือสำหรับ SME ไทยที่ยังไม่เคยทำ
“Dashboard โซเชียลมีเดียคืออะไร?” “ต้องมีหรือเปล่า?” “ไม่รู้จะเริ่มยังไง” - ถ้าคุณเป็น SME ที่เพิ่งเริ่มขายออนไลน์ คำถามเหล่านี้คงผ่านหัวมาบ้าง บทความนี้จะช่วยตอบคำถามเหล่านั้น และช่วยคุณตัดสินใจว่า Do you really need a dashboard right now?
This article is suitable for:
- SME ที่เพิ่งเริ่มขายออนไลน์ไม่เกิน 1-2 ปี
- Business owners who manage all their social media themselves.
- Anyone who has heard the term 'Dashboard' but isn't sure if they need one.
- Businesses that do not yet have a separate marketing team.
Spoiler: Not every business needs to have a dashboard from day one.
Thai SMEs and Social Media in 2025
ตามข้อมูลจาก ETDA (Electronic Transactions Development Agency)EN: {' '} พบว่า SME ไทยกว่า... 85% Using Social Media for Business, but only with 23% In a systematically evaluated context, this is your opportunity.
85%
SMEs Use Social Media
23%
Systematic evaluation.
3x
ROI improves when measured accurately.
การสำรวจของ Social Media ExaminerEN: {' '} พบว่าธุรกิจขนาดเล็กที่ติดตาม Social ...
Do you really need a social dashboard?
Before starting anything, ask yourself. If you answer "yes" to three or more questions, it's time to take action:
After posting, unsure whether it is "good" or "bad."
Posting and just counting Likes can be misleading; it's unclear if 100 Likes is considered good for your business.
I don't know which channel offers the best value.
Managing Facebook, Instagram, and TikTok, but unsure which platform to focus on more.
Sales fluctuate, but the reasons remain unclear.
Some months are busy with sales while others are quiet, but I'm not sure if it's related to social media.
Someone asked, "What's the ROI?" and couldn't provide an answer.
Whether it's a partner, family, or oneself, it's hard to say if it's worth it.
It feels like "going through the motions" without a goal.
Posting daily but unsure of the direction.
ตอบ “ใช่” 3+ ข้อ = ถึงเวลาเริ่มแล้ว
But don't worry, it's very simple. Just track 3-5 metrics, no need to create a complicated dashboard.
5 Common Mistakes Beginners Make
1. Monitor everything simultaneously.
Reach, Impressions, Engagement, Click, CTR, Conversion, Bounce Rate... it's all overwhelming.
ทำแทน: Choose only 3-5 options that address your business questions.
2. Comparing too much with others.
"This store has a million followers, while we only have ten thousand" - Your business is not the same as theirs.
ทำแทน: Compare with yourself from last month.
3. Focusing Only on "Vanity Metrics"
Likes and followers don’t necessarily equate to sales. Sometimes, a large follower count can still result in low sales.
ทำแทน: Check how many times people have inquired about the product or clicked the link.
4. Not connected to actual sales figures.
The Social Dashboard looks great, but I'm not sure how it impacts sales.
ทำแทน: Record "where the customer comes from" every time a sale is made.
5. Create a dashboard once and forget about it.
It's beautifully created, but I haven't looked at it even once this month.
ทำแทน: Set aside 10 minutes every Monday for your viewing.
What should beginners start following first?
ขึ้นอยู่กับว่าเป้าหมายธุรกิจคุณคืออะไร เลือก 1 group The one that suits you best:
Goal: To increase brand awareness.
For businesses that have just started, it's important to gain visibility first.
- Reach: How many people have seen the post?
- Follower Growth: How many people are added per week?
- Profile Visits: How many times do people visit the page?
เป้าหมาย: อยากให้คนทักมาสอบถาม
For businesses that sell through chat.
- Messages Received: How many messages do you receive per day?
- Comment Rate: % of posts that received comments
- Click-to-Chat: How many times did you click the chat link?
เป้าหมาย: อยากเพิ่มยอดขายออนไลน์
For businesses that already have an online storefront.
- Link Clicks: How many times have you clicked the link to the website/store?
- Conversion Rate: % of users who clicked and made a purchase
- Revenue from Social: Sales from Social Media
เป้าหมาย: อยากสร้าง Community
For businesses that focus on long-term relationships.
- Engagement Rate: % of people who interact
- Share/Save Rate: Number of shares/saves
- Return Visitors: What percentage of people come back for a repeat view?
เคล็ดลับ: เริ่มจาก 3 ตัวพอ
Choose only the 3 most important metrics first. Track them until it becomes a habit, then gradually add more. A dashboard you check daily is better than a complete dashboard you never open.
3 simple ways to get started (no special tools required)
Level 1Take notes every week.
It's the easiest method, requiring no investment at all. Just open the Notes app on your phone and jot down your thoughts every Monday.
Week of December 21-27, 2025
- FB Reach: 5,200
- IG Followers: +45
- People in the chat: 12
- Sales from Social: 4,500฿
Advantages: Free, takes 5 minutes/week.
Disadvantages: No graph available, comparison must be made manually.
Level 2Google Sheets + Template
Use Google Sheets for free to create simple tables with automatic graphs.
| Week | FB Reach | IG Followers | People are reaching out. | Sales |
|---|---|---|---|---|
| W1 | 4,800 | 1,245 | 8 | 3,200฿ |
| W2 | 5,200 | 1,290 | 12 | 4,500฿ |
Advantages: Free, includes graphs and team sharing.
Disadvantages: Must fill it in manually, not in real-time.
Level 3Lark Base Dashboard (Introduction)
If you're looking for a visually appealing and user-friendly dashboard, we recommend Lark Base because:
- ฟรี ไม่มีค่าใช้จ่าย
- ลาก-วาง สร้างกราฟได้ง่าย
- ใช้บนมือถือได้
- แชร์ทีมหรือหุ้นส่วนได้
Build a habit: Check the Dashboard for 10 minutes each week.
A dashboard is useless if it's not being reviewed. Here’s a simple way to build the habit:
Weekly Review Checklist (Every Monday Morning)
Minutes 1-3: Review last week's numbers.
Reach/Engagement: Has the number of interactions increased or decreased?
Minutes 4-6: Ask "Why?"
Which posts performed well? Which posts were less effective? Is there anything special?
Minutes 7-10: Plan for next week.
What will you do differently from last week? Trying something new?
เคล็ดลับ: ตั้ง Calendar Reminder
Set a reminder or calendar event every Monday at 9:00 AM saying "Check Dashboard for 10 minutes." Doing this for 4 consecutive weeks will turn it into a habit.
When ready: What's the next step?
| ระดับ | สถานการณ์ | ทำอะไรต่อ |
|---|---|---|
| Level Up 1 | ดู Dashboard สม่ำเสมอ 1 เดือน | เพิ่มตัวเลขที่ติดตามเป็น 5-7 ตัว |
| Level Up 2 | มีหลาย Platform ที่ต้องดู | รวมข้อมูลหลายช่องใน Dashboard เดียว |
| Level Up 3 | อยากให้ข้อมูลอัปเดตอัตโนมัติ | ใช้ API ดึงข้อมูลอัตโนมัติ |
| Level Up 4 | เป็น Agency ดูแลลูกค้าหลายราย | สร้าง Multi-Client Dashboard |
Summary: Start simple, stay consistent.
- Check first if you truly need it. Not everyone needs to have everything from day one.
- Choose one goal. - Brand Awareness, Lead Generation, Sales, or Community
- Track just 3 key figures. - Don't overdo it.
- Start with Notes or Sheets first. - No need for complexity.
- Watch for 10 minutes each week. - Build habits
Dashboard ที่ดีที่สุดไม่ใช่ที่สวยที่สุด แต่คือที่คุณ Take a good look. And Can truly be used for decision-making.
Case Study: An Online Store That Started from Simple Notes
The online clothing store has been in operation for 8 months.
Original situation:
- Posting daily but uncertain about what works.
- 3,000 Followers but sales aren't increasing.
- I don't know which channel the customers are coming from.
After beginning to track 3 key figures:
- Notes: Reach, Messages, Sales.
- Reels perform five times better than Feed.
- Focus more on Reels, sales increased by 40%.
Results: It only takes 5 minutes a week to record information, but the impact is significant.
เคล็ดลับของเจ้าของร้านนี้คือ I didn't create a complex dashboard.Simply jot down 3 key figures in your mobile notes every Monday: Reach, etc.
Frequently Asked Questions (FAQ) for SMEs
Do I need to study Data Analytics first?
No need at all. Start with simple counting. If you want...Google Analytics AcademyEN: {' '} หรือ{' '}...Meta Blueprint
Can’t you just use the Facebook/Instagram Dashboard?
ได้เลย! เริ่มจาก Meta Business Suite InsightsEN: {' '} หรือ{' '}...TikTok AnalyticsEN: {' '} ได้ ปัญหาคือข้อมูลกระจายหลายที...
The numbers are too overwhelming. What should I do?
Start with the first three items. Based on your goals, if you want to increase your brand.
Do I need to buy expensive tools?
No need. EN: เริ่มฟรีได้เลย ใช้{' '}...Google Sheets, NotionEN: , หรือ{' '}...Lark BaseEN: {' '} ล้วนฟรีทั้งนั้น ค่อยอัปเกรดเมื...
